HI,
I'm looking to get in the TicketZoom after an agent creates a ticket.
Currently, when we created a "phone ticket" and save it.
We stay in the "New Phone ticket" interface (an new empty one).
I would like that is an agent creates a ticket this way that when he saves it, he gets in the TicketZoom instead.
I try looking for something like "Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" or "Ticket::Frontend::AgentTicketMove###NextScreen" but I coudn't find anything related to "AgentTicketPhone".
Can anyone point me in the right direction ?
Open TicketZoom after a ticket creation
Moderator: crythias
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Re: Open TicketZoom after a ticket creation
Hi,
That's a personal preference of the agent, he can switch from CreateTicket to TicketZoom on his own. System configuration is found by searching for CreateNextMask
- Roy
That's a personal preference of the agent, he can switch from CreateTicket to TicketZoom on his own. System configuration is found by searching for CreateNextMask
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 24
- Joined: 27 Dec 2017, 20:40
- Znuny Version: 6.0.2-03
Re: Open TicketZoom after a ticket creation
Wow ! How did I missed that !
Thanks a lot for your help.
Thanks a lot for your help.