Fetch mails in OTRS via RPC

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sameer615
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Real Name: sameer sardar
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Fetch mails in OTRS via RPC

Post by sameer615 »

We are using microsoft exchange and POP/IMAP is disabled for some security reason but it has some rpc over http enabled for fetching mails in
outlook so is there any way we can fetch the mails in OTRS via rpc?
jojo
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Re: Fetch mails in OTRS via RPC

Post by jojo »

no, but you can forward it to the local MTA of the OTRS server
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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sameer615
Znuny newbie
Posts: 38
Joined: 16 Aug 2017, 11:26
Znuny Version: OTRS 5
Real Name: sameer sardar
Company: ENS

Re: Fetch mails in OTRS via RPC

Post by sameer615 »

jojo wrote:no, but you can forward it to the local MTA of the OTRS server

hiii,
I didn't get that properly .
please give some example so that i can implement it at my end.
jojo
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Posts: 15019
Joined: 26 Jan 2007, 14:50
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Re: Fetch mails in OTRS via RPC

Post by jojo »

set up a local MTA e..g postfix on the OTRS server. install also procmail.

On you main server create a rule how to reach the otrs server e.g. @otrs.yourdomain.example -> IP of otrs server

Set the wanted address to be an alias e.g. support@yourdomain.example -> otrs@otrsyourdomain.example
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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