We are using microsoft exchange and POP/IMAP is disabled for some security reason but it has some rpc over http enabled for fetching mails in
outlook so is there any way we can fetch the mails in OTRS via rpc?
Fetch mails in OTRS via RPC
Moderator: crythias
Re: Fetch mails in OTRS via RPC
no, but you can forward it to the local MTA of the OTRS server
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Fetch mails in OTRS via RPC
jojo wrote:no, but you can forward it to the local MTA of the OTRS server
hiii,
I didn't get that properly .
please give some example so that i can implement it at my end.
Re: Fetch mails in OTRS via RPC
set up a local MTA e..g postfix on the OTRS server. install also procmail.
On you main server create a rule how to reach the otrs server e.g. @otrs.yourdomain.example -> IP of otrs server
Set the wanted address to be an alias e.g. support@yourdomain.example -> otrs@otrsyourdomain.example
On you main server create a rule how to reach the otrs server e.g. @otrs.yourdomain.example -> IP of otrs server
Set the wanted address to be an alias e.g. support@yourdomain.example -> otrs@otrsyourdomain.example
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com