Problem with "special characters" for user coming from LDAP

Moderator: crythias

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fcollerette
Znuny newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
Znuny Version: 6.0.2-03

Problem with "special characters" for user coming from LDAP

Post by fcollerette »

Hi,

I have OTRS 6 installed linked with my LDAP.

Everything is working quite ok on that part but some of my users have "special characters" in their name.

For example my user "François Collerette" is shown as "François Collerette".

This seems to be linked to the LDAP "clients" only.

Does anyone have a clue what is going on ?

Thanks for your help.
fcollerette
Znuny newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
Znuny Version: 6.0.2-03

Re: Problem with "special characters" for user coming from LDAP

Post by fcollerette »

Well, it looks like I had to ask the question to fin my answer.

I added this to my LDAP parameters

$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
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