Hi,
I think this is something a did in the past, but I can't find/remember how to do it. When customers create a ticket using the Customer Interface, the ticket is created with an specific agent as the Responsible. The problem is that agent isn't here anymore, and I want another agent as the default Responsible.
How can I change this behavior?
(I'm using OTRS 5.0)
Best Regards,
Amedina
Change default ticket Responsible
Moderator: crythias
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Re: Change default ticket Responsible
Did you happen to use Generic Agent?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Change default ticket Responsible
Yes, but none of them sets the Reponsible.