Change default ticket Responsible

Moderator: crythias

Post Reply
amedina
Znuny newbie
Posts: 22
Joined: 22 Jun 2016, 22:03
Znuny Version: 5.0.7
Real Name: Alberto Medina
Company: Maritima Dominicana, S.A.S.

Change default ticket Responsible

Post by amedina »

Hi,
I think this is something a did in the past, but I can't find/remember how to do it. When customers create a ticket using the Customer Interface, the ticket is created with an specific agent as the Responsible. The problem is that agent isn't here anymore, and I want another agent as the default Responsible.

How can I change this behavior?

(I'm using OTRS 5.0)

Best Regards,
Amedina
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Change default ticket Responsible

Post by crythias »

Did you happen to use Generic Agent?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
amedina
Znuny newbie
Posts: 22
Joined: 22 Jun 2016, 22:03
Znuny Version: 5.0.7
Real Name: Alberto Medina
Company: Maritima Dominicana, S.A.S.

Re: Change default ticket Responsible

Post by amedina »

Yes, but none of them sets the Reponsible.
Post Reply