otrs cant upgrade

Moderator: crythias

Post Reply
klausneil
Znuny superhero
Posts: 682
Joined: 29 May 2012, 22:47
Znuny Version: 6.0.24
Real Name: Klaus Salazar
Location: Perú

otrs cant upgrade

Post by klausneil »

Hi, anybody can tell me how i can upgrade to the version 6? i have a 5.0.24. and i follow the link to upgrade on OTRS docs but when finish i execute ./restore.pl take me to the old version. I try to backup the database on mysql and i make a new install of otrs and restore the database with mysqldump, all is ok but when i try login appear me password incorrect.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: otrs cant upgrade

Post by jojo »

there is no documentation qhich tells you to execute the restore.pl ! please follow the documentation step by step or get professional services.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
klausneil
Znuny superhero
Posts: 682
Joined: 29 May 2012, 22:47
Znuny Version: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: otrs cant upgrade

Post by klausneil »

Hi jojo, my question is if i make a new install otrs and import a database otrs old, this work?
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: otrs cant upgrade

Post by fcasal »

I think is better to follow the manual for upgrade:

http://doc.otrs.com/doc/manual/admin/st ... ating.html

Greetings.
coolmf
Znuny newbie
Posts: 37
Joined: 02 Nov 2015, 16:29
Znuny Version: 5.0.26

Re: otrs cant upgrade

Post by coolmf »

if i make a new install otrs and import a database otrs old, this work?
You can not change versions when restoring a backup.
New install otrs version and backup version must be the same.

so, install same version as backup, restore backup and then upgrade.
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
Using LDAPS for customers and agents against Azure AD
klausneil
Znuny superhero
Posts: 682
Joined: 29 May 2012, 22:47
Znuny Version: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: otrs cant upgrade

Post by klausneil »

Thanks coolmf, im follow you recommendations.
Post Reply