otrs cant upgrade

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klausneil
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otrs cant upgrade

Postby klausneil » 12 Dec 2017, 00:38

Hi, anybody can tell me how i can upgrade to the version 6? i have a 5.0.24. and i follow the link to upgrade on OTRS docs but when finish i execute ./restore.pl take me to the old version. I try to backup the database on mysql and i make a new install of otrs and restore the database with mysqldump, all is ok but when i try login appear me password incorrect.

jojo
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Re: otrs cant upgrade

Postby jojo » 12 Dec 2017, 01:31

there is no documentation qhich tells you to execute the restore.pl ! please follow the documentation step by step or get professional services.
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klausneil
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Re: otrs cant upgrade

Postby klausneil » 12 Dec 2017, 21:57

Hi jojo, my question is if i make a new install otrs and import a database otrs old, this work?

fcasal
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Re: otrs cant upgrade

Postby fcasal » 12 Dec 2017, 22:19

I think is better to follow the manual for upgrade:

http://doc.otrs.com/doc/manual/admin/st ... ating.html

Greetings.

coolmf
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Re: otrs cant upgrade

Postby coolmf » 14 Dec 2017, 11:51

if i make a new install otrs and import a database otrs old, this work?

You can not change versions when restoring a backup.
New install otrs version and backup version must be the same.

so, install same version as backup, restore backup and then upgrade.
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klausneil
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Re: otrs cant upgrade

Postby klausneil » 18 Dec 2017, 20:38

Thanks coolmf, im follow you recommendations.


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