Is it possible to add "Type view"?

Moderator: crythias

takeno
OTRS newbie
Posts: 12
Joined: 06 Sep 2017, 14:33
OTRS Version?: OTRS5
Location: Kanagawa,Japan

Is it possible to add "Type view"?

Postby takeno » 04 Dec 2017, 07:23

Hello, Everyone.

OTRS has default ticket view that "Queue view" , "Service view", "Status view" and "Escalation view".That's fine.

I'd like to add "Type view" in every agent interface, that can quickly access from Top(agent interface) > Tickets > "Type view".
In "Type view", I want to show sub menu like "Problem", "Incident","ServiceRequest",,, and more(per type).

Does OTRS have a way of adding any custom view?
OTRS 5.0.23, CentOS 7, postgreSQL 9.2.4

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