What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

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sunny
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What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Postby sunny » 29 Nov 2017, 07:00

What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
Using OTRS 3.3.3

root
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Re: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Postby root » 29 Nov 2017, 21:00

OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

sunny
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Joined: 30 Aug 2011, 13:14
OTRS Version?: 3.2.16
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Re: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Postby sunny » 30 Nov 2017, 08:46

Great Thanks :)


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