What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Moderator: crythias

Post Reply
sunny
Znuny newbie
Posts: 68
Joined: 30 Aug 2011, 13:14
Znuny Version: 5.0.22
Real Name: Sunny
Contact:

What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Post by sunny »

What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
Using OTRS 3.3.3
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Post by root »

Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
sunny
Znuny newbie
Posts: 68
Joined: 30 Aug 2011, 13:14
Znuny Version: 5.0.22
Real Name: Sunny
Contact:

Re: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent

Post by sunny »

Great Thanks :)
Post Reply