Receive New Mails in OTRS 5 not possible

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Doc Bobo
Znuny newbie
Posts: 14
Joined: 17 Sep 2009, 15:22
Znuny Version: 2.4.4

Receive New Mails in OTRS 5 not possible

Post by Doc Bobo »

Dear all,
we are hardly try to update our OTRS from 3.0.9 to 5.x at the moment.
All seems to run fine, but mails are not receivable. After a lot of research and try and error we found out, that there is an error as soon as the mail include Charset iso-8859-1 (but in general is a UTF-8 HTML mail.
If we manually try to grep the mails via the Admin area we receive this error:
Malformed UTF-8 character (fatal) at /home/uotrs/otrs//Kernel/System/HTMLUtils.pm line 572. ,
We already found out that there was this kind of issue was fixed in the release 21 so we updated to build 22 but it is still there. Do you have any idea what we can try or what you need to help us solving this kind of issue, we would really want to update and get rid of the old version.

We already checked the Charset of the System and the DB (see below) and all seems to be fine converted since the last DB change where this was needed:
Standard Charset of our MySQL DB. I've checked this and the result is the following one:

+--------------------------+----------------------------+
| Variable_name | Value |
+--------------------------+----------------------------+
| character_set_client | utf8 |
| character_set_connection | utf8 |
| character_set_database | utf8 |
| character_set_filesystem | binary |
| character_set_results | utf8 |
| character_set_server | utf8 |
| character_set_system | utf8 |
| character_sets_dir | /usr/share/mysql/charsets/ |
+--------------------------+----------------------------+

Thanks in advance and kind regards
Doc Bobo
Znuny newbie
Posts: 14
Joined: 17 Sep 2009, 15:22
Znuny Version: 2.4.4

Re: Receive New Mails in OTRS 5 not possible

Post by Doc Bobo »

Sorry, saw that it was in the wrong topic, move it to Help topic, please close this here
OTRS V.3.0.9
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