I want to implement this :
for Example :
there are three different Queues
QUEUE A,B, and C
when a New Ticket comes in OTRS , let say it appears in Queue A and not responded within the given time (for eg 1 hr .).
then i should move to QUEUE B automatically and in case this ticket is also not responded within 1 hr, it should be moved to another QUEUE i.e QUEUE C
I want to implement this in OTRS 3.3