Change of AdminEmail not working

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inazio99
OTRS newbie
Posts: 11
Joined: 04 Jan 2011, 15:54
OTRS Version?: 5.0.24

Change of AdminEmail not working

Postby inazio99 » 24 Nov 2017, 10:43

Due to a domain change, we recently changed the AdminEmail to a new address. Notifications arrive smoothly, but when I try to send a reply from a tcket, the old email address is shown.

Is this a different email address? Where do I have to change it?

Thanks

inazio99
OTRS newbie
Posts: 11
Joined: 04 Jan 2011, 15:54
OTRS Version?: 5.0.24

Re: Change of AdminEmail not working

Postby inazio99 » 24 Nov 2017, 11:06

I found that this happens when no email is set at the queue's system address. As a workaround, I set all queues' system address, but I'd like to change it in order to fix it permanently.

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Change of AdminEmail not working

Postby jojo » 24 Nov 2017, 11:07

AdminMail ist not the Mailaddress used for Queues. You have to add all mail addresses in the admin panel and assign the queue the correct address
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