Hi
I am using OTRS 5.0.21
I created an "email" type template to be used for the "e-mail outbound" function.
This works fine, however i want to prefill the "to:" field with the email adress of the current ticket customer.
Is this possible and if so, how?
Best,
Thomas
populate to: field for email outbound template with ticket customer
Moderator: crythias
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- Znuny newbie
- Posts: 76
- Joined: 26 Sep 2016, 10:50
- Znuny Version: 5.0.12
- Company: MPImF Heidelberg
populate to: field for email outbound template with ticket customer
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: populate to: field for email outbound template with ticket customer
Thats not possible, also email outbound is not intended to be used to reply to customers. Please use reply for such a usecase
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 76
- Joined: 26 Sep 2016, 10:50
- Znuny Version: 5.0.12
- Company: MPImF Heidelberg
Re: populate to: field for email outbound template with ticket customer
Hi
Ok i will use "answer" type templates
And (that was my initial requirement) how do i prefill the "subject" field then?
It has to be different for every template that i use and should include the ticket number of course.
I.e.
[#123456] ticket solved successfully
The above should be the subject of the mail, the ticket customer receives then.
Ok i will use "answer" type templates
And (that was my initial requirement) how do i prefill the "subject" field then?
It has to be different for every template that i use and should include the ticket number of course.
I.e.
[#123456] ticket solved successfully
The above should be the subject of the mail, the ticket customer receives then.
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: populate to: field for email outbound template with ticket customer
thats also not possible without development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com