click to call implementation, get logged in Agent ID

Moderator: crythias

sameer615
OTRS newbie
Posts: 18
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

click to call implementation, get logged in Agent ID

Postby sameer615 » 22 Nov 2017, 14:06

Can you help to pass logged in user id in http-link

For Example :
Pass logged in agent id in link

[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?CustID=[% Data.AgentID%]', 0],

Something like above and get URL like :

http://192.168.2.122/otrs/click2dial.pl?CustID=12

root
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Posts: 986
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: click to call implementation, get logged in Agent ID

Postby root » 22 Nov 2017, 16:54

Hi,

Did you tried UserID?

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

sameer615
OTRS newbie
Posts: 18
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

Re: click to call implementation, get logged in Agent ID

Postby sameer615 » 23 Nov 2017, 07:47

root wrote:Hi,

Did you tried UserID?

- Roy




hello roy

yes i have tried UserID but its not working ...

aaa1.png


Actually i want to implement click to call so i have tried above method.... now I am trying to implement this from AgentTicketZoom.tt file ...

aaa.png


i want userphone with the link ( https://192.168.2.11/clickcall/OtrsC2C.php?num=9876543210&ticketid=7&agentid=1 )

AgentID or Agent login or agent email(Any information related to logged in agent ) is needed ..

help is needed .... plz suggest something ..
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root
Moderator
Posts: 986
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: click to call implementation, get logged in Agent ID

Postby root » 23 Nov 2017, 21:39

Hi,

I hope you talk about the ID of the owner, then Data.OwnerID works.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/

sameer615
OTRS newbie
Posts: 18
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

Re: click to call implementation, get logged in Agent ID

Postby sameer615 » 24 Nov 2017, 07:32

root wrote:Hi,

I hope you talk about the ID of the owner, then Data.OwnerID works.

- Roy


Thanks Roy
it worked ... :lol:
you always helped me ... 8) :lol:

Thanks Again


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