How does multiple customer backends work?

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nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
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How does multiple customer backends work?

Post by nedmaj »

Hi guys,

Does anyone know how does multiple customer backends work?

Let's suppose I have two backends. Will OTRS search for the customer in the first backend and, not finding, in the second? Or will OTRS search always in both of them?

Suppose I have the same customer in both backends. In the first backend I got customer fields "A", "B" and "C". And in the second backend I got customer fields "D", "E" and "F". Will OTRS merge those fields so I got all fields properly filled?

Thanks in advance!

Best regards!
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
coolmf
Znuny newbie
Posts: 37
Joined: 02 Nov 2015, 16:29
Znuny Version: 5.0.26

Re: How does multiple customer backends work?

Post by coolmf »

From my limited testing at one point, it searches first backend and stops if user is found.
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
Using LDAPS for customers and agents against Azure AD
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