Does anyone know how does multiple customer backends work?
Let's suppose I have two backends. Will OTRS search for the customer in the first backend and, not finding, in the second? Or will OTRS search always in both of them?
Suppose I have the same customer in both backends. In the first backend I got customer fields "A", "B" and "C". And in the second backend I got customer fields "D", "E" and "F". Will OTRS merge those fields so I got all fields properly filled?
Thanks in advance!