Motd not display for new created group

Moderator: crythias

Post Reply
Volverine87
Znuny newbie
Posts: 40
Joined: 14 Nov 2017, 15:19
Znuny Version: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Motd not display for new created group

Post by Volverine87 »

Hi Guys,

I'm new to the forum so hope I explain my issue well.
I set up OTRS 5.0.20 since last few weeks in the business I work for Customer Service Team, all works fine, I just wanted create a small joke section using Motd box, but only for random selection of people as not all want to see then, so I created new group called jokes, and added restriction in SysConfig for Motd in DashboardBackend###0210-MOTD in group content type jokes. But its not display? when I used admin group or stats or users (3 default created by system) it display,
Do I missing something how to activate random group or it is just a bug?
I created another group called escalation to hide escalation button and escalation iframe from normal users and that group work fine for that purpose only, but still don't work for Motd,
Any help would be grateful.
Thanks
Volverine87
Znuny newbie
Posts: 40
Joined: 14 Nov 2017, 15:19
Znuny Version: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: Motd not display for new created group

Post by Volverine87 »

Just for an update,
Issue been fixed now, but it would be really nice if someone could explain what happened in background which fixed the issue.
What I done on test system I install additional package FAQ, which by default creating 3 new group ( faq, faq_admin, faq_permission?) what happen after I tested faq group permission to display MOTD and it works? so I then changed back to mine group I called jokes, and motd start appearing for user who I given permission.

as mentioned earlier it would be great to find out what I missed earlier? why new group didn't work,
I restarted apache2 server and I rebuild infrastructure but that didn't help before, what installing FAQ could change in background to fix the issue?

Thanks all
Post Reply