Filtering tickets created in CustomerTicketOverview

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andy17d
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Filtering tickets created in CustomerTicketOverview

Post by andy17d »

Is it possible to filter tickets created in CustomerTicketOverview?
For example, all tickets containing the tag "AAA" would be directed to queue "A".
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reneeb
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Re: Filtering tickets created in CustomerTicketOverview

Post by reneeb »

You can create ticket event modules to do that. Maybe https://gist.github.com/reneeb/9385477 can help you to create such a module.
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