OTRS mail formatting not working properly

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sameer615
OTRS newbie
Posts: 18
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

OTRS mail formatting not working properly

Postby sameer615 » 07 Nov 2017, 09:45

.

We get proper mail formatting with colors in OTRS 3.2.16 but if same we copy to OTRS 5.0.22 it is not copying colors but only aligned text...


I want this
aaaa.png



when i'm pasting in OTRS 3.2.16 its working fine

but in 5.0.22 its not working, Just pasting text only .....



please help me out .....
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zzz
OTRS wizard
Posts: 106
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Company: maxence business consulting gmbh

Re: OTRS mail formatting not working properly

Postby zzz » 07 Nov 2017, 10:47

Hello sameer615,

enable Frontend::RichText::EnhancedMode for table support.
However it might be possible that you'll need to adjust the CKEditor code (untested)
https://docs-old.ckeditor.com/ckeditor_ ... FontStyles

Regards

sameer615
OTRS newbie
Posts: 18
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

Re: OTRS mail formatting not working properly

Postby sameer615 » 07 Nov 2017, 15:53

in OTRS 5.0.x ckeditor version 4.5.6 , is using however in OTRS 3.2.16 the version of ckeditor is 4.0

So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....


Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6

zzz
OTRS wizard
Posts: 106
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Company: maxence business consulting gmbh

Re: OTRS mail formatting not working properly

Postby zzz » 07 Nov 2017, 16:17

Oh right, that was an old doc, sorry.

See "For CKEditor versions older than 4.6 the following options were available, too:" @ https://ckeditor.com/cke4/addon/pastefromword

According to this page https://sdk.ckeditor.com/samples/pastefromexcel.html the plugin is available in the newest version (4.7.x) which will also be used in OTRS 6.

Try modifying it or wait for a stable v6 release, but either way, it's a CKEditor, not OTRS problem/feature.

Good luck


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