OTRS mail formatting not working properly

Moderator: crythias

Post Reply
sameer615
Znuny newbie
Posts: 38
Joined: 16 Aug 2017, 11:26
Znuny Version: OTRS 5
Real Name: sameer sardar
Company: ENS

OTRS mail formatting not working properly

Post by sameer615 »

.

We get proper mail formatting with colors in OTRS 3.2.16 but if same we copy to OTRS 5.0.22 it is not copying colors but only aligned text...


I want this
aaaa.png

when i'm pasting in OTRS 3.2.16 its working fine

but in 5.0.22 its not working, Just pasting text only .....



please help me out .....
You do not have the required permissions to view the files attached to this post.
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: OTRS mail formatting not working properly

Post by zzz »

Hello sameer615,

enable Frontend::RichText::EnhancedMode for table support.
However it might be possible that you'll need to adjust the CKEditor code (untested)
https://docs-old.ckeditor.com/ckeditor_ ... FontStyles

Regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
sameer615
Znuny newbie
Posts: 38
Joined: 16 Aug 2017, 11:26
Znuny Version: OTRS 5
Real Name: sameer sardar
Company: ENS

Re: OTRS mail formatting not working properly

Post by sameer615 »

in OTRS 5.0.x ckeditor version 4.5.6 , is using however in OTRS 3.2.16 the version of ckeditor is 4.0

So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....


Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: OTRS mail formatting not working properly

Post by zzz »

Oh right, that was an old doc, sorry.

See "For CKEditor versions older than 4.6 the following options were available, too:" @ https://ckeditor.com/cke4/addon/pastefromword

According to this page https://sdk.ckeditor.com/samples/pastefromexcel.html the plugin is available in the newest version (4.7.x) which will also be used in OTRS 6.

Try modifying it or wait for a stable v6 release, but either way, it's a CKEditor, not OTRS problem/feature.

Good luck
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
Post Reply