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We get proper mail formatting with colors in OTRS 3.2.16 but if same we copy to OTRS 5.0.22 it is not copying colors but only aligned text...
I want this
when i'm pasting in OTRS 3.2.16 its working fine
but in 5.0.22 its not working, Just pasting text only .....
please help me out .....
OTRS mail formatting not working properly
Moderator: crythias
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- Znuny newbie
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- Real Name: sameer sardar
- Company: ENS
OTRS mail formatting not working properly
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- Znuny superhero
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Re: OTRS mail formatting not working properly
Hello sameer615,
enable Frontend::RichText::EnhancedMode for table support.
However it might be possible that you'll need to adjust the CKEditor code (untested)
https://docs-old.ckeditor.com/ckeditor_ ... FontStyles
Regards
enable Frontend::RichText::EnhancedMode for table support.
However it might be possible that you'll need to adjust the CKEditor code (untested)
https://docs-old.ckeditor.com/ckeditor_ ... FontStyles
Regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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Free and premium add-ons: German | English
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- Znuny newbie
- Posts: 38
- Joined: 16 Aug 2017, 11:26
- Znuny Version: OTRS 5
- Real Name: sameer sardar
- Company: ENS
Re: OTRS mail formatting not working properly
in OTRS 5.0.x ckeditor version 4.5.6 , is using however in OTRS 3.2.16 the version of ckeditor is 4.0
So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....
Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
So I tried to replace default.js which you suggested above , but unfortunately editor is appearing anymore ....
Plz suggest what else i can change/modify in OTRS 5.0.x ckeditor version 4.5.6
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- Znuny superhero
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Re: OTRS mail formatting not working properly
Oh right, that was an old doc, sorry.
See "For CKEditor versions older than 4.6 the following options were available, too:" @ https://ckeditor.com/cke4/addon/pastefromword
According to this page https://sdk.ckeditor.com/samples/pastefromexcel.html the plugin is available in the newest version (4.7.x) which will also be used in OTRS 6.
Try modifying it or wait for a stable v6 release, but either way, it's a CKEditor, not OTRS problem/feature.
Good luck
See "For CKEditor versions older than 4.6 the following options were available, too:" @ https://ckeditor.com/cke4/addon/pastefromword
According to this page https://sdk.ckeditor.com/samples/pastefromexcel.html the plugin is available in the newest version (4.7.x) which will also be used in OTRS 6.
Try modifying it or wait for a stable v6 release, but either way, it's a CKEditor, not OTRS problem/feature.
Good luck
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English