Hi everybody!
I'm new on OTRS5 and I would like to know if it's possible to configure an agent as a customer. I'm thinking of using otrs as a inside/outside software, so I will have internal users that can be agents and customers. Do I have to create this account twice?
Thanks in advance.
Agents as customers
Moderator: crythias
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Agents as customers
Hi,
Yes, you'll need the person in the agent database and in the customer user database.
- Roy
Yes, you'll need the person in the agent database and in the customer user database.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?