Agents as customers

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landomi
Znuny newbie
Posts: 2
Joined: 02 Nov 2017, 12:53
Znuny Version: Version 5
Real Name: Lander

Agents as customers

Post by landomi »

Hi everybody!

I'm new on OTRS5 and I would like to know if it's possible to configure an agent as a customer. I'm thinking of using otrs as a inside/outside software, so I will have internal users that can be agents and customers. Do I have to create this account twice?

Thanks in advance.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Agents as customers

Post by root »

Hi,

Yes, you'll need the person in the agent database and in the customer user database.

- Roy
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