Agents as customers

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landomi
OTRS newbie
Posts: 2
Joined: 02 Nov 2017, 12:53
OTRS Version?: Version 5
Real Name: Lander

Agents as customers

Postby landomi » 02 Nov 2017, 13:05

Hi everybody!

I'm new on OTRS5 and I would like to know if it's possible to configure an agent as a customer. I'm thinking of using otrs as a inside/outside software, so I will have internal users that can be agents and customers. Do I have to create this account twice?

Thanks in advance.

root
Moderator
Posts: 1133
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Agents as customers

Postby root » 04 Nov 2017, 19:45

Hi,

Yes, you'll need the person in the agent database and in the customer user database.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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