No ticket number in Survey stats

Moderator: crythias

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kongyong92
Znuny newbie
Posts: 43
Joined: 15 Sep 2017, 11:40
Znuny Version: OTRS v5.0.10
Real Name: Kong-Yong
Company: Rhenus Logistics

No ticket number in Survey stats

Post by kongyong92 »

Hello all,

I installed the survey module and responses have been received.

However, there was no ticket number indicated for the respective response.

Does anyone has any idea why?

I think it would be useful for which ticket the response is for; allows the helpdesk team to track and make any necessary follow up with the customer.

Any replies will be very much appreciated!

Thanks!
missing ticket number.png
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Best regards,
Kong-Yong
Chentechtai
Znuny newbie
Posts: 4
Joined: 07 Sep 2017, 11:29
Znuny Version: 6.0.10

Re: No ticket number in Survey stats

Post by Chentechtai »

Same problem here...
Is there a solution for this problem?
OTRS_Survey.JPG
Thanks
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