No ticket number in Survey stats

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kongyong92
OTRS newbie
Posts: 23
Joined: 15 Sep 2017, 11:40
OTRS Version?: OTRS v5.0.10
Real Name: Kong-Yong
Company: ABC Company Limited

No ticket number in Survey stats

Postby kongyong92 » 01 Nov 2017, 07:04

Hello all,

I installed the survey module and responses have been received.

However, there was no ticket number indicated for the respective response.

Does anyone has any idea why?

I think it would be useful for which ticket the response is for; allows the helpdesk team to track and make any necessary follow up with the customer.

Any replies will be very much appreciated!

Thanks!

missing ticket number.png
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