OTRS - BMC Remedy Integration

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mohsinkhan009
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OTRS - BMC Remedy Integration

Post by mohsinkhan009 »

Hi All,

We are in process of integration between OTRS and BMC, if any one has any suggestion it is most welcome for the below mention process

On creating of new/update of ticket in BMC the same mechanism should be do in OTRS and vice versa.
jojo
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Re: OTRS - BMC Remedy Integration

Post by jojo »

This is possible with the OTRS Business Solution. Please contact the OTRS Group salesteam
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reneeb
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Re: OTRS - BMC Remedy Integration

Post by reneeb »

This can be done with the Generic Interface. You need to write the invoker and provide the API Provider.
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mohsinkhan009
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Joined: 02 Sep 2015, 08:47
Znuny Version: OTRS-Rel-5

Re: OTRS - BMC Remedy Integration

Post by mohsinkhan009 »

@Reneeb,

We have setup OTRS in multi tenant mode, can we use the said integration with different ITSM tool depending upon the customer
alexus
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Re: OTRS - BMC Remedy Integration

Post by alexus »

What about email integration? It works good and reliable.
Alexey Yusov

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jojo
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Re: OTRS - BMC Remedy Integration

Post by jojo »

check out blog.otrs.com for some webservice examples
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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