OTRS - BMC Remedy Integration

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mohsinkhan009
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OTRS - BMC Remedy Integration

Postby mohsinkhan009 » 31 Oct 2017, 12:07

Hi All,

We are in process of integration between OTRS and BMC, if any one has any suggestion it is most welcome for the below mention process

On creating of new/update of ticket in BMC the same mechanism should be do in OTRS and vice versa.

jojo
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Re: OTRS - BMC Remedy Integration

Postby jojo » 31 Oct 2017, 12:30

This is possible with the OTRS Business Solution. Please contact the OTRS Group salesteam
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
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reneeb
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Re: OTRS - BMC Remedy Integration

Postby reneeb » 31 Oct 2017, 12:58

This can be done with the Generic Interface. You need to write the invoker and provide the API Provider.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

mohsinkhan009
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Posts: 37
Joined: 02 Sep 2015, 08:47
OTRS Version?: OTRS-Rel-5

Re: OTRS - BMC Remedy Integration

Postby mohsinkhan009 » 31 Oct 2017, 13:56

@Reneeb,

We have setup OTRS in multi tenant mode, can we use the said integration with different ITSM tool depending upon the customer

alexus
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Re: OTRS - BMC Remedy Integration

Postby alexus » 31 Oct 2017, 20:51

What about email integration? It works good and reliable.
Alexey Yusov

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jojo
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Re: OTRS - BMC Remedy Integration

Postby jojo » 31 Oct 2017, 21:22

check out blog.otrs.com for some webservice examples
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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