Exchange Online and shared Mailbox

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TechnikOnkel
OTRS newbie
Posts: 13
Joined: 16 Jul 2017, 19:58
OTRS Version?: 5.0.20

Exchange Online and shared Mailbox

Postby TechnikOnkel » 25 Oct 2017, 16:38

Hello,

i got the Problem that some recipients get my messages in their SPAM Folder. So sending Problem.

I am using OTRS 6 and Sendmail so far.
Now i want to change the sendmail settings to use a shared mailbox on exchange online. (SMTPS / SMTLS)

What will i need to change and what are the credentials to use a shared mailbox? username@domain.de\sharedmailbox is not working anyway.

Connection says green but Message appears red:

"Envelope to root@localhost" not accepted by the server
....Error sending message using backend Kernel...

Thank you

wurzel
OTRS guru
Posts: 2228
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Exchange Online and shared Mailbox

Postby wurzel » 25 Oct 2017, 17:38

Hi,

you should really ask your mail server administrator. This is not a OTRS issue.


Configuring sendmail for sending/receiving is not trivial but for advanced users.

Florian
    OTRS 6.0.x, LAMP LIVE auf Debian 9
    OTRS Business Solution™ 5 Managed Silver

    -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
    Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    TechnikOnkel
    OTRS newbie
    Posts: 13
    Joined: 16 Jul 2017, 19:58
    OTRS Version?: 5.0.20

    Re: Exchange Online and shared Mailbox

    Postby TechnikOnkel » 28 Oct 2017, 15:19

    Thank you! I saved all settings again and it was working


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