Exchange Online and shared Mailbox

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TechnikOnkel
Znuny newbie
Posts: 28
Joined: 16 Jul 2017, 19:58
Znuny Version: 5.0.20

Exchange Online and shared Mailbox

Post by TechnikOnkel »

Hello,

i got the Problem that some recipients get my messages in their SPAM Folder. So sending Problem.

I am using OTRS 6 and Sendmail so far.
Now i want to change the sendmail settings to use a shared mailbox on exchange online. (SMTPS / SMTLS)

What will i need to change and what are the credentials to use a shared mailbox? username@domain.de\sharedmailbox is not working anyway.

Connection says green but Message appears red:

"Envelope to root@localhost" not accepted by the server
....Error sending message using backend Kernel...

Thank you
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Exchange Online and shared Mailbox

Post by wurzel »

Hi,

you should really ask your mail server administrator. This is not a OTRS issue.


Configuring sendmail for sending/receiving is not trivial but for advanced users.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
TechnikOnkel
Znuny newbie
Posts: 28
Joined: 16 Jul 2017, 19:58
Znuny Version: 5.0.20

Re: Exchange Online and shared Mailbox

Post by TechnikOnkel »

Thank you! I saved all settings again and it was working
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