Hi evryone.
I´m using de CMDB en OTRS 5.0.22.
The problem is: when I create a Config item I get the error: 500 Internal Server Error, but if I check the overview of the CI´s the Ci is correctly uploaded.
This is the same if I use the import funtion, but only 1 CI is uploaded by time, I mean, if I have a file with 5 CI´s, i have to reload the error page 5 times, until all the file is uploaded.
Someone can help me with this?, I need to use Import funtion and reload the page everytime I need it, obviously is not an option.
Thank You.
500 Internal Server Error At CI Creation
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Re: 500 Internal Server Error At CI Creation
Hi,
There will be an entry created in the error_log of your web server, and also the OTRS log. Any detail would help.
- Roy
There will be an entry created in the error_log of your web server, and also the OTRS log. Any detail would help.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 31
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Re: 500 Internal Server Error At CI Creation
I found this on server:
These logs were created when i tried to use import.
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 1:$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 2:$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 3:$
Also these Logs appear sometimes
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::FetchM$
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::Daemon$
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::Email:$
These logs were created when i tried to use import.
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 1:$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 2:$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare][Line:243]: General catalog looku$
Oct 18 10:46:25 VBPDCDBSOT01 OTRS-CGI-08[1407]: [Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][Line:1054]: Can't import entity 3:$
Also these Logs appear sometimes
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::FetchM$
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::Daemon$
Oct 18 10:55:17 VBPDCDBSOT01 journal: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-08[28611]: [Error][Kernel::System::Email:$
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Re: 500 Internal Server Error At CI Creation
Hi,
both logs does not look like a web server error log. check /var/log/httpd or /var/log/apache2
- Roy
both logs does not look like a web server error log. check /var/log/httpd or /var/log/apache2
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 31
- Joined: 12 Aug 2016, 17:08
- Znuny Version: <5.0.6
- Real Name: Cesar Romario Delgado Gonzalez
- Company: Softtek
- Location: Aguascalientes, México
Re: 500 Internal Server Error At CI Creation
Hi
I Thanks for your patience.
I found this:
Regards.
I Thanks for your patience.
I found this:
Code: Select all
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: General catalog lookup of'' failed!
RemoteAddress: 10.20.253.22
RequestURI: /otrs/index.pl
Traceback (1407):
Module: Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare Line: 243
Module: Kernel::System::ITSMConfigItem::XML::XMLImportValuePrepare Line: 240
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::_ImportXMLDataMerge Line: 1629
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave Line: 1045
Module: Kernel::System::ImportExport::Import Line: 2287
Module: Kernel::Modules::AdminImportExport::Run Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: Can't import entity 1: Could not prepare the input!
RemoteAddress: 10.20.253.22
RequestURI: /otrs/index.pl
Traceback (1407):
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave Line: 1054
Module: Kernel::System::ImportExport::Import Line: 2287
Module: Kernel::Modules::AdminImportExport::Run Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: General catalog lookup of'' failed!
RemoteAddress: 10.20.253.22
RequestURI: /otrs/index.pl
Traceback (1407):
Module: Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare Line: 243
Module: Kernel::System::ITSMConfigItem::XML::XMLImportValuePrepare Line: 240
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::_ImportXMLDataMerge Line: 1629
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave Line: 1045
Module: Kernel::System::ImportExport::Import Line: 2287
Module: Kernel::Modules::AdminImportExport::Run Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: Can't import entity 2: Could not prepare the input!
RemoteAddress: 10.20.253.22
RequestURI: /otrs/index.pl
Traceback (1407):
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave Line: 1054
Module: Kernel::System::ImportExport::Import Line: 2287
Module: Kernel::Modules::AdminImportExport::Run Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: General catalog lookup of'' failed!
RemoteAddress: 10.20.253.22
RequestURI: /otrs/index.pl
Traceback (1407):
Module: Kernel::System::ITSMConfigItem::XML::Type::GeneralCatalog::ImportValuePrepare Line: 243
Module: Kernel::System::ITSMConfigItem::XML::XMLImportValuePrepare Line: 240
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::_ImportXMLDataMerge Line: 1629
Module: Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave Line: 1045
Module: Kernel::System::ImportExport::Import Line: 2287
Module: Kernel::Modules::AdminImportExport::Run Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-08 Perl: 5.16.3 OS: linux Time: Wed Oct 18 10:46:25 2017
Message: Can't import entity 3: Could not prepare the input!
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Re: 500 Internal Server Error At CI Creation
Hi,
That message is saying you are trying to import a field value that doesn't exist in your General Catalog, or maybe a required field with no value at all.
Verify the data you are trying to import, you CI class definition and compare it to you catalog.
That message is saying you are trying to import a field value that doesn't exist in your General Catalog, or maybe a required field with no value at all.
Verify the data you are trying to import, you CI class definition and compare it to you catalog.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000