Restore

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ronaldjerardmedina
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Restore

Postby ronaldjerardmedina » 16 Oct 2017, 08:11

Hi,

I got an OTRS 5.0.11 i created a backup of it. Is it ok to restore it on a freshly installed otrs 5.0.23?
The reason why i dont just upgrade it is that im going to transfer it to a different server so i guess i can save time by doing so. Is this possible?
Thanks in Advance.
OTRS 5.0.3-01 - MySql - SLES -

zzz
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Re: Restore

Postby zzz » 16 Oct 2017, 08:15

Hey Ronald,

yes, that's absolutely fine.

Good luck

ronaldjerardmedina
OTRS expert
Posts: 88
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
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Company: Medina

[SOLVED] Re: Restore

Postby ronaldjerardmedina » 16 Oct 2017, 08:23

Hi zzz,

Thanks for the fast response. Be Blessed.
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jojo
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Re: Restore

Postby jojo » 16 Oct 2017, 12:05

Please only restorte the database and the config files.
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ronaldjerardmedina
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Posts: 88
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
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Company: Medina

Re: Restore

Postby ronaldjerardmedina » 27 Oct 2017, 05:33

Hi jojo,

What do you mean by only restore database and config file?

BTW,

I currently restored my backup and some configs arent restored. where did i go wrong? my backup? or my restore?

backup script: ./opt/otrs/scripts/backup.pl -d /root/Desktop/Backups -t fullbackup

restore scrip: /opt/otrs/scripts/restore.pl -b <backup dir> -d /opt/otrs
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jojo
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Re: Restore

Postby jojo » 27 Oct 2017, 09:20

restore.pl will restore also all files, so 5.0.23 will be 5.0.11 afterwards-

you should be able to just restore the cvonfig files (via tar) and the database only via mysql tools.
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

ronaldjerardmedina
OTRS expert
Posts: 88
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Restore

Postby ronaldjerardmedina » 02 Nov 2017, 08:06

Hi Jojo,

Idid what you said but it seems like its not restoring everything. What did i miss?
OTRS 5.0.3-01 - MySql - SLES -

wurzel
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Re: Restore

Postby wurzel » 02 Nov 2017, 08:20

Hi,

did you follow the doc.otrs.org upgrade?
everything is documented well

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