Hi,
Can't find how to agent can respond to a ticket.
please, help
How to answer to ticket
Moderator: crythias
Re: How to answer to ticket
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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Re: How to answer to ticket
Hi, jojo!jojo wrote:https://doc.otrs.org
I can't find. Can you help me?
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- Znuny guru
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Re: How to answer to ticket
You have to define templates: http://doc.otrs.com/doc/manual/admin/st ... nd-answers , assign them to the queues and then the agents can select the answer in the article menu.
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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- Znuny newbie
- Posts: 25
- Joined: 28 Sep 2017, 11:18
- Znuny Version: CentOS 7, OTRS 5
- Real Name: Slava
Re: How to answer to ticket
Thank You! So much!reneeb wrote:You have to define templates: http://doc.otrs.com/doc/manual/admin/st ... nd-answers , assign them to the queues and then the agents can select the answer in the article menu.