How to answer to ticket

Moderator: crythias

Post Reply
Rbx774
Znuny newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
Znuny Version: CentOS 7, OTRS 5
Real Name: Slava

How to answer to ticket

Post by Rbx774 »

Hi,
Can't find how to agent can respond to a ticket.
please, help :?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: How to answer to ticket

Post by jojo »

"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Rbx774
Znuny newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
Znuny Version: CentOS 7, OTRS 5
Real Name: Slava

Re: How to answer to ticket

Post by Rbx774 »

Hi, jojo!
I can't find. Can you help me?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: How to answer to ticket

Post by reneeb »

You have to define templates: http://doc.otrs.com/doc/manual/admin/st ... nd-answers , assign them to the queues and then the agents can select the answer in the article menu.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Rbx774
Znuny newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
Znuny Version: CentOS 7, OTRS 5
Real Name: Slava

Re: How to answer to ticket

Post by Rbx774 »

reneeb wrote:You have to define templates: http://doc.otrs.com/doc/manual/admin/st ... nd-answers , assign them to the queues and then the agents can select the answer in the article menu.
Thank You! So much!
Post Reply