tickets are unlocked after close

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S1lv3rW1z4rd
Znuny newbie
Posts: 24
Joined: 10 Oct 2017, 13:45
Znuny Version: 6.0.30
Real Name: NB
Company: montova

tickets are unlocked after close

Post by S1lv3rW1z4rd »

Hi,

Since I upgraded our OTRS install from 5.0.13 to 5.0.23 all tickets we close are automatically unlocked afterwards.
This is not the desired scenario we need as in the case that the customers sends a reply afterwards the users overview doesn't show this new reply.
It's only visible by browsing the open tickets view and notice a yellow star here.
But we need tickets to remain locked even after close.

Why has this changed in the newer release and how can I adjust this ?
I searched the admin settings but don't seem to find the option to change it.
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2
S1lv3rW1z4rd
Znuny newbie
Posts: 24
Joined: 10 Oct 2017, 13:45
Znuny Version: 6.0.30
Real Name: NB
Company: montova

Re: tickets are unlocked after close

Post by S1lv3rW1z4rd »

It seems the tickets get locked again to the owner once reply is received on the closed ticket.
So it's not an issue.
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2
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