Please Help I am having problems with the Services in my OTRS Tickets on the Agent page.
When I open the services they just stay loading and never show.
[SOLVED] Service stays loading and never Shows
Moderator: crythias
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- Znuny advanced
- Posts: 100
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
[SOLVED] Service stays loading and never Shows
Last edited by iclaude on 16 Oct 2017, 15:53, edited 2 times in total.
OTRS 6
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- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Service stays loading and never Shows
Check the webserver log and open the developer tools of your browser. Check the JavaScript console and/or the network tab if any errors are reported.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny advanced
- Posts: 100
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
[SOLVED] Service stays loading and never Shows
With the browser Developer Tools I get this:reneeb wrote:Check the webserver log and open the developer tools of your browser. Check the JavaScript console and/or the network tab if any errors are reported.
var tid=false,i,j,c,e,tmp;do{tid='j'+t_id+'_'+(++t_cnt);}while(m[tid]);tmp={id:false,text:typeof d==='string'?d:'',icon:typeof d==='object'&&d.icon!==undefined?d.icon:true,parent:p,parents:ps,children:[],children_d:[],data:null,state:{},li_attr:{id:false},a_attr:{href:'#'},original:false};for(i in [ERROR MESSAGE: Unable to get property 'icon' of undefined or null reference] df){if(df.hasOwnProperty(i)){tmp.state=df;}}
Can you Help?
Regards
Last edited by iclaude on 16 Oct 2017, 15:53, edited 2 times in total.
OTRS 6
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- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Service stays loading and never Shows
I doubt that this is the error message (this may be the code that causes an error). Can you post the error message?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny advanced
- Posts: 100
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
[SOLVED] Service stays loading and never Shows
reneeb wrote:I doubt that this is the error message (this may be the code that causes an error). Can you post the error message?
Here it is
ERROR MESSAGE: Unable to get property 'icon' of undefined or null reference
Last edited by iclaude on 16 Oct 2017, 15:53, edited 1 time in total.
OTRS 6
-
- Znuny advanced
- Posts: 100
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
[SOLVED] Service stays loading and never Shows
Solved!
Since we were having problems in our test environment installation we just had to copy all files from the following directories from our production environment :
/opt/otrs/var/httpd/htdocs/skins/Customer/default/css
/opt/otrs/var/httpd
/opt/otrs/Kernel/Output
Regards
Since we were having problems in our test environment installation we just had to copy all files from the following directories from our production environment :
/opt/otrs/var/httpd/htdocs/skins/Customer/default/css
/opt/otrs/var/httpd
/opt/otrs/Kernel/Output
Regards
OTRS 6