OTRS 5 - Admin OTRS

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pidilandia
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OTRS 5 - Admin OTRS

Post by pidilandia »

Sometimes we have the Admin OTRS as the opener/owner, sometimes the agent name, how is that possible?

Thanks!

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reneeb
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Re: OTRS 5 - Admin OTRS

Post by reneeb »

When the ticket is created via mail, the creator/owner is Admin OTRS. When an agent creates a ticket in the web frontend, that agent is the creator/owner (except the agent has selected on other agent as ticket owner).
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