Hello.
Is it possible to automatically set a notification type after moving to a particular queue?
For example, all tickets moved to the "First" queue should have an "Incident" type.
Automatic ticket type setting after move to queue
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Automatic ticket type setting after move to queue
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Re: Automatic ticket type setting after move to queue
Hi,
This can be done with the notifications.
- Roy
This can be done with the notifications.
- Roy
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Re: Automatic ticket type setting after move to queue
Could you write more about using notifications for this purpose?
I haven't seen the option of setting ticket type in the notifications configuration.
I haven't seen the option of setting ticket type in the notifications configuration.
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Re: Automatic ticket type setting after move to queue
HI
You can't trigger a specific notification type but you can send a specific notification. Sorry for being unclear.
- Roy
You can't trigger a specific notification type but you can send a specific notification. Sorry for being unclear.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Re: Automatic ticket type setting after move to queue
Unfortunately I still do not understand
How does the notification set ticket type?
I have a agent's notification when I move a ticket to this queue but it only sends mail and does not set ticket type.
How does the notification set ticket type?
I have a agent's notification when I move a ticket to this queue but it only sends mail and does not set ticket type.
OTRS 4.0.19/6.0.26, openSUSE 12, MySQL 5.5
KodIT Usługi Informatyczne - Odzyskiwanie danych Poznań - Serwis Komputerowy
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Re: Automatic ticket type setting after move to queue
Hi,andy17d wrote: Is it possible to automatically set a notification type after moving to a particular queue?
For example, all tickets moved to the "First" queue should have an "Incident" type.
You asked initially about a notification. To make it clear: you'll send notifications by using the event notifications and you use the generic agent to modify (=set the type) of a ticket when an event (TicketMove) occurs.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Do you want to contribute or want to know where it goes ?
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Re: Automatic ticket type setting after move to queue
My mistake, you're right. I meant the ticket type but I actually wrote the notification type.root wrote:You asked initially about a notification.
Of course, it should be the ticket type.
There isn't TicketMove event in the generic agent. Instead, I have TicketQueueUpadte. I guess that's what this is all about.
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