hello,
I have activated these parameter in Frontend::Agent::Ticket::ViewQueue, but no tickets on ro queues are listed on Dashboard. However I can access those tickets by search or selecting by Queue.
I see that ZZZAAuto.pm generated after rebuilding config is still showing the old value:
# grep ViewAllP ZZZAAuto.pm
$Self->{'Ticket::Frontend::AgentTicketService'}->{'ViewAllPossibleTickets'} = '0';
$Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} = '0';
#
Am I doing something wrong? Could you please give some help ?
Thank you.
Sysconfig parameter ViewAllPossibleTickets seems not to work on OTRS 5
Moderator: crythias