MultiSMTP Notification Email

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rgiapratama
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Posts: 4
Joined: 11 Sep 2017, 08:55
Znuny Version: 5.0.20

MultiSMTP Notification Email

Post by rgiapratama »

OTRS Version : 5.0.20
MultiSMTP Version : 5.0.6

I have trouble when OTRS send email notification to agents when new ticket Created. I have been follow this thread viewtopic.php?t=33562 but still got an error.

Error Log
error.png
Core::Sendmail
sendmail.png
SMTP Setting
smtpsetting.png
Thank You.
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reneeb
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Re: MultiSMTP Notification Email

Post by reneeb »

Please enable the MultiSMTP::Debug. If you do not want to post the log here, you can send it to opar@perl-services.de,
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rgiapratama
Znuny newbie
Posts: 4
Joined: 11 Sep 2017, 08:55
Znuny Version: 5.0.20

Re: MultiSMTP Notification Email

Post by rgiapratama »

Dear reneeb,

MultiSMTP::Debug
multismtpdebug.png
/var/log/messages
varlogmessages.png
OTRS System Log
otrssystemlog.png
Thanks,
Gia
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reneeb
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Re: MultiSMTP Notification Email

Post by reneeb »

Can you set MinimumLogLevel (SysConfig -> Framework -> Core::Log) to debug? There should be debugging output that shows which email address is passed and if something is found in the DB for that email address.
Perl / Znuny development: http://perl-services.de
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rgiapratama
Znuny newbie
Posts: 4
Joined: 11 Sep 2017, 08:55
Znuny Version: 5.0.20

Re: MultiSMTP Notification Email

Post by rgiapratama »

Dear reneeb

Core::Log
minimumloglevel.png
/var/log/messages

Code: Select all

Sep 12 20:56:35 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Info][Kernel::System::Ticket::TicketCreate] New Ticket [2017091245000051/Tes] created (TicketID=189,Queue=ITSD,Priority=3 normal,State=new)
Sep 12 20:56:36 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Notice][Kernel::System::Email::MultiSMTP::SMTP::Send] Sent email to 'tama@group.co.id,' from 'IT Service Desk <itservicedesk@group.co.id>'.
Sep 12 20:56:36 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Info][Kernel::System::Ticket::Article::ArticleSend] Sent email to '"Tama" <tama@mmp-group.co.id>' from 'IT Service Desk <itservicedesk@group.co.id>'. HistoryType => SendAutoReply, Subject => [Ticket#2017091245000051] RE: Tes;
Sep 12 20:56:36 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Info][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2017091245000051] (TicketID=189, ArticleID=553) to '"Tama" <tama@group.co.id>'.
Sep 12 20:56:39 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Error][Kernel::System::Email::SMTP::Send][Line:123]: Can't connect to mail.example.com: Invalid argument!
Sep 12 20:56:39 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Info][Kernel::System::Email::Send] Error sending message
Sep 12 20:56:39 WNHVPLOTRS01 OTRS-CGI-45[1684]: [Error][Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification][Line:190]: 'New Ticket notification ITSD' notification could not be sent to agent 'agent01@group.co.id 
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reneeb
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Re: MultiSMTP Notification Email

Post by reneeb »

Did you activate MultiSMTP in SysConfig -> Framework -> Core::Sendmail?

Edit: I haven't seen the MultiSMTP prefix in the log, sorry. I will dig into it this evening...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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rgiapratama
Znuny newbie
Posts: 4
Joined: 11 Sep 2017, 08:55
Znuny Version: 5.0.20

Re: MultiSMTP Notification Email

Post by rgiapratama »

Thanks for the response reneeb

I have been enable a MultiSMTP
coresendmail.png
Thanks,
Gia.
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