Quick answer

Moderator: crythias

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pako
Znuny newbie
Posts: 2
Joined: 28 Aug 2017, 14:37
Znuny Version: 5.0.22
Real Name: Maciej

Quick answer

Post by pako »

Hi
Is there a possibility of fast ANSWERS via e-mail?
Something like quick close or quick owner, I just want to write a reply without selecting the subject of the topic, etc.
Rbx774
Znuny newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
Znuny Version: CentOS 7, OTRS 5
Real Name: Slava

Re: Quick answer

Post by Rbx774 »

Hi,
i have same question. Do you have solution?
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: Quick answer

Post by nedmaj »

Sure!

All you have to do is create a template and associate the desired queues.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
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