Quick answer

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pako
OTRS newbie
Posts: 2
Joined: 28 Aug 2017, 14:37
OTRS Version?: 5.0.22
Real Name: Maciej

Quick answer

Postby pako » 05 Sep 2017, 19:03

Hi
Is there a possibility of fast ANSWERS via e-mail?
Something like quick close or quick owner, I just want to write a reply without selecting the subject of the topic, etc.

Rbx774
OTRS newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
OTRS Version?: CentOS 7, OTRS 5
Real Name: Slava

Re: Quick answer

Postby Rbx774 » 10 Oct 2017, 13:18

Hi,
i have same question. Do you have solution?

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nedmaj
OTRS wizard
Posts: 147
Joined: 26 Nov 2014, 20:34
OTRS Version?: 5.0.17
Real Name: Samuel Casimiro
Company: CD
Contact:

Re: Quick answer

Postby nedmaj » 26 Oct 2017, 18:19

Sure!

All you have to do is create a template and associate the desired queues.
Samuel

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