OTRS 5s active directory integration (customers)

[raulorav]

I have been reading and testing this for a day. Please help me.

I have edited Config Settings in Framework → Frontend::Customer::Auth only.

If I try to log on via /otrs/customer.pl it says that "Login failed! Your user name or password was entered incorrectly."

And via tail -f /var/syslog I see error:

Sep 5 16:55:47 abi OTRS-CGI-30[27409]: [Error][Kernel::System::CustomerAuth::LDAP::Auth][Line:268]: Search failed! base='cn=xxx, ou=xxx,dc=xxx,dc=internal', filter='(member=CN=visioline infra,OU=xxx,DC=xxx,DC=internal)', 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of:#012#011'OU=xxx,DC=xxx,DC=internal'

It seems to me, that user otrssearch (which I made to AD) can connect to active directroy (windows server 2008 r2) and receives information (that member=CN=visioline infra) but I don't understand what means "[Error][Kernel::System::CustomerAuth::LDAP::Auth][Line:268]: Search failed!" - so it finds customer user named "visioline" (which I made to AD) and tells me that CN is visioline infra).

What I have to do next?

[raulorav]

I found solution. User must be in right group (cn=otrs_users)