Hello everybody,
we already searched for lots of hours, but cannot find a solution:
Isn´t it possible to make a multiple sortin OTRS?
via sysconfig I can configure sort:
TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=CustomerID;OrderBy=Up;
But if I want to sort firstly by Type (all incidents on Top)...after that on Age (oldest first), I cannot find a way for that.
Does anybody has a solution?
BTW: Best would be in Dashboard, but may another view such as Queue-Overview would helpful too.
Thank you very Much!
Cliff
Multiple Sort
Moderator: crythias
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- Real Name: Roy Kaldung
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Re: Multiple Sort
Hi Cliff,
As far as I saw it in the code, the SortBy parameter accepts only one value (see https://github.com/OTRS/otrs/blob/rel-5 ... Generic.pm).
- Roy
As far as I saw it in the code, the SortBy parameter accepts only one value (see https://github.com/OTRS/otrs/blob/rel-5 ... Generic.pm).
- Roy
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Multiple Sort
Hi Roy, hi everybody,
I am not a programmer, so I can not read it myself. But if you say it, I know at least that it does not work.
What a pity! In my opinion, this would be an important (and quite simple) feature to tailor the desired processing sequence individually to the needs.
Am I standing alone?
Is anyone aware of this on the feature list?
Thanks for the feedback and many greetings
Cliff
I am not a programmer, so I can not read it myself. But if you say it, I know at least that it does not work.
What a pity! In my opinion, this would be an important (and quite simple) feature to tailor the desired processing sequence individually to the needs.
Am I standing alone?
Is anyone aware of this on the feature list?
Thanks for the feedback and many greetings
Cliff
Re: Multiple Sort
You can suggest such a feature (without any claim that it will be developed) via https://otrsteam.ideascale.com/
If you would like to have it developed you can contact sales@otrs.com
If you would like to have it developed you can contact sales@otrs.com
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com