Multiple Sort

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csi
Znuny newbie
Posts: 3
Joined: 24 Aug 2017, 15:23
Znuny Version: OTRS5

Multiple Sort

Post by csi »

Hello everybody,

we already searched for lots of hours, but cannot find a solution:
Isn´t it possible to make a multiple sortin OTRS?

via sysconfig I can configure sort:
TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=CustomerID;OrderBy=Up;

But if I want to sort firstly by Type (all incidents on Top)...after that on Age (oldest first), I cannot find a way for that.

Does anybody has a solution?

BTW: Best would be in Dashboard, but may another view such as Queue-Overview would helpful too.

Thank you very Much!
Cliff
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Multiple Sort

Post by root »

Hi Cliff,

As far as I saw it in the code, the SortBy parameter accepts only one value (see https://github.com/OTRS/otrs/blob/rel-5 ... Generic.pm).

- Roy
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csi
Znuny newbie
Posts: 3
Joined: 24 Aug 2017, 15:23
Znuny Version: OTRS5

Re: Multiple Sort

Post by csi »

Hi Roy, hi everybody,

I am not a programmer, so I can not read it myself. But if you say it, I know at least that it does not work.

What a pity! In my opinion, this would be an important (and quite simple) feature to tailor the desired processing sequence individually to the needs.

Am I standing alone?
Is anyone aware of this on the feature list?

Thanks for the feedback and many greetings
Cliff
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
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Re: Multiple Sort

Post by jojo »

You can suggest such a feature (without any claim that it will be developed) via https://otrsteam.ideascale.com/

If you would like to have it developed you can contact sales@otrs.com
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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