I have a problem with the configuration when creating services in OTRS.
I need to create:
3 levels of services.
I need three fields, one for each level and that as you select a higher level, only appear the options corresponding to your second level and respectively to your third level, however the template only offers a level of Services which if I take everything The catalog as I plan to implement it, would be so long that users will not have the patience to read it complete to select the right option
This is exactly what a partner requests (viewtopic.php? F = 86 & t = 5004)
The solution is at the code level can someone help me?
Problems with the fields
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Re: Problems with the fields
this kind of setup is not needed as the service will be displayed as a tree with filtering (search) function in OTRS 5
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com