OTRS 3.1.11
In Sysconfig:Core:PostMasterMaxEmailSize I have a value of 102400 (100MB) - Messages with
attachments of, by example, 50MB are received, after I open it I see the message but there
is no any attachment.
Thanks in advance.
Regards.
How to increase attachment size
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Re: How to increase attachment size
Any messages in the OTRS log?
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Re: How to increase attachment size
Hi,
Please find the attached OTRS.zip (OTRS.log)
Thank you.
Regards.
Please find the attached OTRS.zip (OTRS.log)
Thank you.
Regards.
You do not have the required permissions to view the files attached to this post.
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Re: How to increase attachment size
I forgot to mention some literals were REMOVED to preserve security. Also, the email message had a 50MB file attached. The attached file was not showed in the ticket.
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Re: How to increase attachment size
I can not see the response from Greggchabs. I have received an email notification telling me that the user posted a reply.
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Re: How to increase attachment size
Did you check your mysql settings? The logs say
This could be triggered when the data is too big for the database. You should think about switching from database to file system for attachment storage.[Thu Aug 17 11:59:03 2017][Error][Kernel::System::Ticket::Article::ArticleGetContentPath][793] MySQL server has gone away, SQL: 'SELECT content_path FROM article WHERE id = ?'
[Thu Aug 17 11:59:03 2017][Error][Kernel::System::Ticket::ArticleStorageDB::ArticleAttachmentIndexRaw][376] MySQL server has gone away, SQL: 'SELECT filename, content_type, content_size, content_id, content_alternative FROM article_attachment WHERE article_id = ? ORDER BY filename, id'
[Thu Aug 17 11:59:03 2017][Error][Kernel::System::Ticket::ArticleStorageDB::ArticleWriteAttachment][280] MySQL server has gone away, SQL: 'INSERT INTO article_attachment (article_id, filename, content_type, content_size, content, content_id, content_alternative, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?,
'2017-08-17 11:59:03'
, ?,
'2017-08-17 11:59:03'
, ?)'
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