Default next state of the ticket

Moderator: crythias

Post Reply
Felix2017
Znuny newbie
Posts: 25
Joined: 08 Aug 2017, 21:37
Znuny Version: 5.0.22

Default next state of the ticket

Post by Felix2017 »

Hello, how can I set the default status when answering a request?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Default next state of the ticket

Post by root »

Hi,

Check the SysConfig for Frontend::Agent::Ticket::ViewCompose###StateDefault

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply